As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn’t easy to accomplish if you’re spending half of your day on repetitive processes that slow down progress. Recent advances in technology make it possible—here and now—to manage those tasks, and Mikhail Naumov will show you how to transform your contact center and your business with practical artificial intelligence. AI Is My Friend describes how machine learning software enhances your contact center’s performance by classifying, prioritizing, and automating service inquiries, emails, and messages, while providing agents with the most pertinent information to immediately assist customers with solutions. In this guide “from the trenches,” Mikhail reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.